Frequently asked questions
Answers to the things Canadians ask us most about IPTV — getting started, devices, billing and support.
Getting started
IPTV streams TV channels and on-demand content over the internet instead of a cable line or satellite dish. You watch through an app or player on a device you already own.
The streaming technology is legal. You are responsible for ensuring the specific content you access is legally available in your region. If you are unsure about a channel, ask us before you subscribe.
Most customers are up and running in about 10 minutes. After ordering you receive your login and a setup guide for your device.
Devices & setup
Smart TVs, Amazon Firestick, Android, Apple TV/iPhone/iPad, Windows and Mac, MAG and Formuler boxes, and players such as IPTV Smarters and TiviMate.
No. In almost all cases you can use the devices you already own. A Firestick is a popular low-cost option if you want a dedicated streaming device.
Around 25 Mbps is ideal for HD and 4K. A wired connection or 5 GHz Wi-Fi gives the smoothest experience during busy evenings.
Billing & support
All plans are priced in Canadian dollars (CAD), so there are no surprise conversion fees.
Yes — our plans are backed by a money-back guarantee. Please read the refund policy for the full terms.
Message us on WhatsApp or email and we will troubleshoot with you. Most playback issues are resolved quickly with a few simple steps.