We are here to help
Setup help, troubleshooting and account support — all in one place. Most issues are fixed in a couple of minutes.
Quick troubleshooting
Before you message us, these quick checks solve the majority of playback issues.
Buffering or freezing
Restart your router, switch to 5 GHz Wi-Fi or a wired connection, and close other heavy downloads. Try again after a minute.
Channel not loading
Exit the channel and reopen it, or restart the app. If one channel is down briefly, others usually keep working.
Login not working
Re-enter your details carefully (they are case-sensitive). Still stuck? Send us your order reference and we will check your account.
App or EPG issues
Update your player to the latest version and refresh the TV guide. We can recommend the best player for your device.
Support questions
We aim to respond quickly throughout the day, 7 days a week, with the fastest replies during Canadian daytime and evening hours.
Yes. Tell us your device and we will guide you step by step until it is working.
Your device type and, if you are already a customer, your account email or order reference. That helps us help you faster.